FAQs from Strain Stars

• We are very proud to be the first Recreational Adult-Use Cannabis Dispensary in Long Island! This means that we only require valid governmental I.D. showing that you are over the age of 21 to be presented at the door (i.e. a driver’s license, passport, or state I.D. – out of state and foreign IDs accepted)

• We have a 7-day return policy from the date of purchase for defective products (such as vapes not working directly out of the packaging, does not apply to user error).
• We require the original receipt (and in some cases, the original packaging) to perform any returns or exchanges.

• We are open everyday from 10am to 8pm, except Sundays we are open from 10am to 5pm.
• Any changes to our hours due to weather or holiday observance can be found on our Instagram (@StrainStars.ny).

• In store: we accept cash, debit and credit cards
  • At present, we are unable to accept American Express cards.
  • Handling fees will be displayed on the digital receipt you receive via text
    • Debit: $3.00
    • Credit: $4.50
  • We also have two (2) ATMs on site for your convenience.
    • there is a $3.50 fee for the ATM
• For online payments
  • As of now, we are only able to accept payments from bank accounts through Dutchie Pay on our website for delivery/pick-up
    • More info on the 3rd party payment processor can be found here

If you would like to place a pick-up order and pay with debit, credit, or cash upon arrival, just head to our store on WeedMaps

• Head to our website
• Select the products you would like to purchase and add them to your cart
  • We highly recommend doing a little extra research about any new products, especially if you plan to order for delivery as our return policy applies to defective products and not items selected in error.
  • Please keep in mind that most, if not all, the brands we carry will have even more detailed information about their products on their respective websites. 
• When you have finished selecting your items, open your shopping cart
  • Here you will be able to determine if the order is for pick-up or for delivery
• Click ‘proceed to checkout’
• Enter in the necessary information for payment and, if desired, delivery.
• Next, select the time window you would like your order (1-hour windows for pick-up, 2-hour windows for delivery)
• Place your order
• For pick-up: 
  • Order minimum: None!
  • You should receive a text when your order is ready for pick-up, if not, we pack all orders starting 15 minutes before the window & hold them for up to 24 hours
    • You will not be charged for orders that were not picked up

• For delivery: 
  • Order minimum: $125 (before tax)
  • Delivery radius: Nassau & Suffolk (excluding the Hamptons & Fire Island)
  • Notifications
    • When your order is received: you will be notified that your order is confirmed
    • 30-60 min before the order leaves the store: You will receive a text asking you to rate your experience when your payment is processed
    • When the driver is en route to your location: You will receive a notification (via OnFleet) 
    • The driver will call you if there is no response at the door, so kindly keep your phone handy and available to numbers not on your contacts
  • To accept delivery orders: 
    • You must present an ID to be documented as proof of a successful delivery 
    • The ID must match the name on the order and the individual must be over the age of 21
    • We cannot leave orders in mailboxes or at doors as per NYS regulations

• Our website is linked directly to our inventory and is live everyday, so our customers are always able to plan ahead and see what we have in stock.
• When an item falls below 5pcs in stock, it is automatically removed from the menu. (Don’t be sad, we get new shipments DAILY!)